FAQs
ABOUT PRODUCT
1. How Much Does A Custom Sign Cost?
Our custom-made neon signs or LED Sign are very affordable. Sign costs vary depending on sign size and design complexity. You can email our team at [email protected] to get a price.
2. What Materials Do You Use to Make Custom Neon Sign?
Our sign light boxes feature 3D-printed housings and acrylic panels — safe, durable, and shatter-resistant compared to glass. They use energy-efficient LED lighting and are eco-friendly, with no harmful chemicals or dangerous heat.
3. How Do I Install It In My Room?
The light box can be placed on the table or hung on the wall. We provide a hanging chain for free.
4. Do You Offer A Warranty?
We offer a 1-year warrantee for all orders (normal products). However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.
ABOUT PAYMENT & SHIPPING
5. Do You Ship Overseas?
Yes! We can ship to 40+ countries.
6. How Long Does The Shipping Take?
Normally it will take 4-7 Business Days with orders from the UK and take 7-12 Business Days with orders from other countries. All orders are made to order by hand in our production facility with the utmost care and attention to detail.
Shipping times refer to time in transit after the piece completes production and leaves our factory - Once your piece ships, you will receive a tracking number.
For more information, please visit our Shipping Policy.
7. Why Has The Tracking Status Not Been Updated? What Should I Do?
Tracking information may not be updated immediately for some reasons, including:
- The tracking number has just been created. Due to delays between the scanning process and website updates, it may take up to 5 business days for your tracking number to be updated after it has been sent out.
- The package may not be scanned until it arrives the regional hub near the destination.
- The package is in transit between the origin and the destination country. Once the package leaves the origin country the tracking information will not be updated until it reaches the destination country.
- The package arrived at the destination country. When shipping internationally, the tracking link will stop updating after the shipment arrives in your country (destination), but it does not affect the delivery process.
However, if your tracking status has not been updated for over 10 business days, please contact us to be supported right away.
8. What Method Of Payments Do You Accept?
We accept Visa and PayPal. When the payment has been made, your sign will enter the production phase.
OTHERS
9. Can I Cancel My Order?
We regret that we only accept cancellations within 12 hours of your order being placed, as most of our products are customized and your order will be automatically shipped immediately to our manufacturing factory so that customers can receive the finished product as quickly as possible. Therefore, please double check your order before paying.
10. Can I Return My Product?
All our pieces are made by hand to order, we can only accept refunds or exchanges on faulty items, as all pieces are one-off made-to-order. All sales are final. View ourReturn and Refund Policy
11. I've Got Another Questions!
If you have a question we didn't cover here, please don't hesitate to reach us at [email protected]. You can also reach us on our contact us page.