Demon Slayer Zenitsu 3D Light Box - Anime Character LED Night Light, Kimetsu no Yaiba Decor for Otaku Fans, Japanese Manga Inspired Glow Art

Producing & Processing Time

Most of myneonup's signs light are handmade to order. Normally, it can take 3-5 business days for us to produce and process your order. Production and order processing times depend on the complexity of your design and the number of products in your order. Orders with multiple products or complex designs will take longer to produce as our artisans are always eager to create the most perfect work. Production and order processing times may vary during high-volume order periods.

Estimated Shipping Time

Shipping time vary by destination country. Orders to the UK typically arrive in 4-7 business days, while other countries may take 7-12 business days.

• Total delivery time = Production time + Processing time + Shipping time. Shipping time begins after the product is packed and leaves the warehouse.
  
• We will make every effort to deliver your package. However, additional time may be required due to invalid addresses and custom clearance issues.

Import Tax & Customs Fees

• For international orders, customers do not need to worry about import duties or taxes. We handle this on your behalf to ensure a hassle-free experience.

Note

• During peak logistics season, transit times may vary due to incidents beyond our control. However, we will do our best to come up with the best solution for those situations.
  
• Track Your Order here.
  
• If for some unexpected reason your tracking id is not working, please contact us via email [email protected].
  

Shipping Instructions

Standard Shipping

Your order will be securely packaged and shipped via reliable carriers. Please accept the delivery promptly upon arrival to prevent loss.

• 1 order can only ship to 1 address only.
  
• Free shipping on all orders.
  
• We cannot ship to APO/FPO addresses.

Undelivered Packages

There could be a number of reasons why the package could not be sent and returned to us, such as the wrong/insufficient address, or the recipient might not be available at that time (for couriers who require client's signature). In that case, we will send you a notice email and ask for a new shipping address. However, the return process is quite long upon the courier company's system, and we cannot affect or interrupt any. If your order is returned, please provide us with an accurate address, and we will send you again as soon as we receive the package back. *Please note that we can only arrange shipping for you if you give us your address within the time we stated in the email. Outside of the above time frames, packages will be canceled to save space and avoid return fees.

Click Shipping Policy to see more details.

At myneonup, we take pride in crafting personalized sign light decor that brings your ideas to life. Every piece is made to order with care, which is why our return and refund policy is designed to balance flexibility and fairness.

Order Changes & Cancellations

• You may request to modify or cancel your order within 5 hours of placing it. After that, your order enters production and can no longer be changed.
  
• Shipping address updates are allowed until your order ships, usually within 3–5 business days.
  

Returns & Exchanges

Because most of our products are custom-made, we do not accept returns or exchanges for reasons such as:

• Change of mind
• Wrong size/color/design selected
• Personal preference

However, we’re here to help if there’s a real issue. You can request a replacement or refund within 7 days of receiving your item if:

• The item is damaged during shipping
• You received the wrong item, size, or design
• There is a clear quality defect or production error

To request a return or exchange, please email us at:
📧 [email protected]
Include your order number, a clear photo of the issue, and the shipping label.

Replacements

• If the damage is minor or isolated, we may send replacement parts instead of a full item.
• In the case of major shipping damage, we’ll send a full free replacement once we receive photo proof.

Refunds

• Refunds will only be issued after review and approval of the return request.
• A restocking/admin fee (up to 30%) may apply for partial refunds, particularly on customized items.
• Refunds are processed to the original payment method within 7–10 business days after approval.

Return Shipping

• Customers are responsible for the return shipping cost unless the return is due to our error or a confirmed defect.
• Shipping fees are non-refundable.

Please note: All returned items must be in original condition and packaged in the original packaging. If an item is damaged during the return due to improper packaging, we may not be able to process a refund or exchange.

If you're unsure, contact us and we'll guide you through the process — we're here to make it right.

Non-Returnable Items

• Custom-made signs (unless defective)
• Used or altered items
• Gift cards
• Sale or clearance items

Questions?

We’re a passionate team and we value your trust. If you need help, don’t hesitate to reach out:
📧 [email protected]